That means they are on there somewhere, we just need to do the right troubleshooting steps to get them to appear again for you.Ībove, members have already recommended two common helpful troubleshooting steps, to try: I wanted to also buy Incheon Arrival but the game wouldn't let me, saying I already owned it.Your game packs will not be deleted or removed from your EA account unless you expressly ask the support team to remove them. It happened right after I downloaded the free kit, Desert Luxe. Please describe the patch or change you made. What do you expect to see? I expect to have the option to purchase the packs/kits that I do not own. This is the case for every pack I do not own, so essentially I can buy nothing. If I open my game, it shows me which packs I do not own but as soon as I try to buy them, it says I already own them. What happens when the bug occurs? When I go to buy a pack on origin, I have the option to either download or purchase as a gift (which should not occur since I don't own them), but if I try to download it, nothing happens since I do NOT actually own it. Steps: How can we find the bug ourselves? I don't know. What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs except for Journey to Batuu, all stuff packs except for Luxury Party, Spooky, Fitness, and My First Pet Stuff. How often does the bug occur? Every time (100%) ‌Įdit By Crinrict: Fixed Duplicate Template There was an update yesterday and after I saw that the kits were 'free' I tried to repair my game to see if the problem would fix. I've removed them.ĭid this issue appear after a specific patch or change you made to your system? Yes Have you installed any customization with the game, e.g. What do you expect to see? Either for the dlc to be where I'm supposed to buy it and marked as unowned or if it is meant to be downloaded for free, then to download in my game. And in the pack details it says I have this content. What happens when the bug occurs? The message still says download where I would normally click to buy the pack. Steps: How can we find the bug ourselves? I went to my game library and in the Sims BG I saw that some unowned dlc says I can download them, and that I already have it. What expansions, game packs, and stuff packs do you have installed? All except Perfect Patio Stuff Pack, and some kits What is your current game version number? 1.91.205.1020 How often does the bug occur? Occasionally (10% - 49%)

Which language are you playing the game in? English

Origin sims packs